Terms of Service
Last updated: July 2026
The short version
Lore Index is governed organizational memory for AI agents. These terms are the agreement between you and us for using the service — they explain what you can expect from us, what we expect from you, and what we do with the data you give us. We’ve kept them plain on purpose, but they are a binding contract. If you use Lore Index on behalf of an organization, you agree to them for that organization.
Who can use Lore Index
You must be old enough to form a binding contract where you live, and you must use the service in accordance with these terms and applicable law. If you accept these terms for an organization, you confirm you’re authorized to bind that organization, and “you” means both you and that organization.
Your data is yours
We store the data you submit — your organizational memory entries (instructions, preferences, facts, contacts, glossary) and your account information — so we can provide the service. That’s the whole reason it exists. You keep ownership of the content you submit, and you grant us only the limited licence we need to host, process, and display it back to you and your authorized team members in order to run the service.
Where it lives
Our managed service runs on Railway’s cloud infrastructure (US/EU regions). Lore Index is vendor-neutral software; Enterprise customers may host it within their own environment under a separate agreement. We do not otherwise offer a free or self-hosted edition of the service.
We don't sell your data
We do not sell, rent, or trade your data to anyone. We only use it to operate the service for you.
We don't train AI on your data
Your entries and account data are not used to train AI models — ours or anyone else’s. Governance, not extraction, is the point of Lore Index.
Acceptable use
Use Lore Index lawfully and in good faith. You agree not to: break the law or infringe anyone’s rights; upload content you don’t have the right to submit; store secrets or personal data you’re not permitted to store; probe, scrape, reverse-engineer, or circumvent access controls or usage limits; disrupt or overload the service; resell or provide the service to third parties except for your own authorized users; or use the service to build a competing product. We may suspend access that puts the service, other customers, or your own data at risk.
Our rights in the service
We (and our licensors) own the Lore Index software, design, documentation, and marks. These terms don’t transfer any of those rights to you — you get the right to use the service as described here, nothing more. Feedback you send us is appreciated and may be used without obligation to you.
Fees and billing
Paid plans are billed in advance on a recurring basis (for example, monthly or annually) through our payment processor, Stripe — we don’t store your full card details. By starting a paid plan you authorize recurring charges until you cancel. Plans renew automatically at the then-current price; cancel before a renewal date to avoid the next charge. Any free trial converts to a paid plan unless you cancel before it ends. Fees are exclusive of taxes, which you’re responsible for. Payments are non-refundable except where required by law or where we determine, at our discretion and in good faith, that a refund is warranted. We’ll give reasonable notice before a price change takes effect on your plan.
Retention and deletion
We retain your data for as long as your account exists so the service keeps working. Ask us to delete it and we will. Closing your account removes your data on our managed service, subject to any backups that age out on our normal cycle and to records we’re required to keep by law.
Changes to the service
We’re actively improving Lore Index, so features may change, and we may suspend or discontinue parts of the service. If we make a material adverse change to a paid plan you’re on, we’ll give you reasonable notice.
Changes to these terms
We may update these terms from time to time. If we make a material change, we’ll take reasonable steps to let you know — for example, by updating the date below or notifying you. Continuing to use the service after a change takes effect means you accept the updated terms.
Suspension and termination
You can stop using the service and close your account at any time. We may suspend or terminate access if you materially breach these terms, or if we’re required to by law. On termination, your right to use the service ends and we’ll handle your data as described in “Retention and deletion.” Sections that by their nature should survive — ownership, disclaimers, limitation of liability, indemnification, and governing law — continue to apply.
Service provided as-is
The service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We work hard to keep it reliable, but we can’t guarantee it will always be available, secure, or error-free.
Limitation of liability
To the fullest extent permitted by law, we won’t be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of or relating to the service is limited to the greater of CAD $100 or the fees you paid us for the service in the 12 months before the event giving rise to the claim. Some jurisdictions don’t allow certain limitations, so parts of this may not apply to you.
Indemnification
You agree to defend and indemnify us against third-party claims, damages, and reasonable costs (including legal fees) arising from the content you submit, your use of the service, or your breach of these terms or of applicable law.
Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. You and we submit to the exclusive jurisdiction of the courts located in Ontario, Canada for any dispute that isn’t resolved informally — either party may still seek injunctive relief to protect its intellectual property or confidential information.
General
These terms, together with any policies referenced here, are the entire agreement between you and us about the service. You may not assign them without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is found unenforceable, the rest stays in effect. Our not enforcing a term isn’t a waiver of it. Nothing here creates rights for third parties.
Questions
If anything here is unclear, or you need a DPA or other paperwork, please get in touch.